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Chamber Welcomes Climate Change Action Plan

Dublin Chamber made a submission this week to Dublin City Council on its Draft Climate Change Action Plan 2019-2024. While welcoming the Draft Plan, our submission highlighted the omission of definite timelines for action points in public transport, cycle way infrastructure and expansion of the already successful bike sharing systems. Our submission also pointed to an overall lack of inclusion of Dublin’s business community as a stakeholder in the city’s environmental sustainability. You can find our submission here

The Handy Brexit Guide Your Business Needs



With Brexit nearing, it is important that all businesses do what they can to prepare for the possible consequences of a no-deal. This may include reviewing supply chains, applying for an EORI number and speaking to your financial advisors about currency management, VAT deferral and working capital. See the following guide for further information, published by the Department of Business Enterprise & Innovation: Quick Brexit Guide for Business.

What's 2019 Got In Store For Retailers?
Getting the customer experience right will pay dividends



PwC’s 2019 Irish Consumer Insights Survey ‘Investing in Experience’, assesses behaviour, habits and expectations of over 1,000 Irish and 21,000 online consumers in 27 countries. Here's what 2019 has in store for retailers.

PwC’s 2019 Irish Consumer Insights Survey ‘Investing in Experience’, assesses behaviour, habits and expectations of over 1,000 Irish and 21,000 online consumers in 27 countries. 


Given Brexit uncertainties, the survey suggests Irish consumers to be cautious: just a third (33%) of Irish survey respondents are confident about their personal finances and expect to spend more in the next 12 months.  A further 42% expect their shopping spend to remain around the same.


Room for improvement on customer experience but the store remains front of mind

Retailers are working in a highly competitive environment which is forcing them to continually adapt and enhance their offer. However, looking locally, we see an Irish retail sector which is very proactive in building an improved consumer offering which, despite all the challenges on the high street, is keeping the store very much at the forefront of consumers’ minds. This year’s survey reveals an increasing trend in frequency of purchasing in-store which may be linked to robust economic conditions and near full employment levels.  Over half (54%) of consumers confirmed that they shop in-store (excluding grocery) at least weekly.


Store navigation reigns supreme

With consumers spending, albeit cautiously, delivering a superior customer experience is key. Over one in two (57%) survey respondents are happy with their ability to quickly and conveniently navigate the store but this has fallen from 63% last year.  Only half or less than half are happy with other key in-store shopping experiences.  According to the survey, attributes that would significantly improve the in-store shopping experience are the ability to quickly and conveniently navigate the store (47%), sales associates with deep product knowledge (34%), quick and easy payment methods (34%) and in-store Wi-Fi (25%). 


John Dillon, Leader, PwC Ireland Retail & Consumer Practice, said: “While the store remains front of mind, it remains under pressure from online competition, along with more demanding consumer expectations.  Therefore, the need for stores to create a compelling proposition has never been greater.  Stores need to constantly evolve and innovate in order to satisfy consumers who are clearly interested in store shopping albeit in a different way.  Retailers need to rethink how they engage with customers while fully embedding technology in every element of their business models.


“At the same time, Irish shoppers expect seamless and frictionless shopping experiences.   The easier and better the experience, the more consumers will positively engage with the brand and ultimately spend.  Consumers are seeking a seamless purchasing journey – both retailers and brands can satisfy this need through the development of on integrated store and digital strategy.  The survey highlights that consumers are willing to pay for a seamless shopping trip and investing in the area of customer experience is key for the future of retail.  Those who can invest in the right areas have the potential to achieve a quantifiable return on experience.”


Online shopping on the rise

Similar to global levels, nearly a third (30%) of Irish respondents buy products online weekly or more often, up from 25% last year.  Popular product categories for online shopping (buying most of their annual purchases) are: books, music, movies, video games (26%); clothing and footwear (18%) and health and beauty (12%).   The survey suggests that other categories such as consumer electronics, toys, DIY and sports equipment remain largely in the bricks and mortar domain.


Majority willing to pay for delivery

Regarding online purchasing, a large majority (88%) stated that they are willing to pay for delivery charges.  Achieving short delivery windows is critical with nearly half (48%) only willing to pay for deliveries beyond three days. The most important factors for Irish consumers when considering the delivery process are the availability of free returns (45%), knowing the exact delivery date at point of order (44%) and the ability to return items to a store (29%).


Smartphone shopping has doubled and continues to grow

The frequency of purchasing via a smartphone has doubled as a growing number of consumers see the convenience of mobile payments. For example, 20% of respondents stated that they buy products via their mobile phone or smartphone at least weekly, up from 10% last year.  But this is still behind the UK and the US experience of 23% and 25% respectively. Furthermore, when shopping in-store, over a fifth (22%) of consumers paid for their purchases using their mobile device, up from 16% last year.  Again, Ireland lags the global trend: 34% of global consumers paid for their purchases using their mobile device when shopping in-store, up from 24% last year.  A growing number of consumers are also availing of advance ordering and paying using these devices, and collecting in-store later.


Social media an important shopping influencer

Social media has become a very important shopping influencer.  In addition to using digital technology, consumers are looking to their trusted communities and other experts.  53% of Irish consumers are influenced by social media for their purchases, either as inspiration or following positive reviews. 15% have made a purchase directly from social media.  Conversely, less than 20% of consumers say they’re likely to buy a product because of a celebrity or influencer. 


Owen McFeely, Director, PwC Ireland Retail & Consumer Practice, commented: “Mobile shopping is experiencing exponential growth, boosted by improved mobile enabled websites.  In addition, mobile technology is having a significant impact in the area of in-store payments where contactless options are growing.  The integration of the store and the online environment is a real business challenge that all retailers and brands are facing – seamless integration of both is key to future success – and getting it right is imperative. Moving beyond the business operations, having a social media strategy aligned to the business strategy is also critical.”


Many happy to pay a premium for sustainability

Similar to global trends, four out of ten (41%) Irish consumers are happy to pay a premium for sustainably produced products.  Looking to food, Irish consumers express greater interest in this area and are willing to pay a premium for locally produced food (68%); organically produced food (56%) and for food items with sustainable packaging (49%).   


The survey shows that Irish consumers are generally more interested than global counterparts about product packaging issues and understand the influence that their purchasing decisions can have on production, marketing and packaging.  For example, on plastics, 52% avoid the use of plastics where possible (Global: 41%); on packaging, 49% buy items with less packaging (Global: 37%).

Irish consumers are acutely aware of the impact that their purchasing power has on the Irish economy and actively seek to support Irish producers where possible. 67% stated that buying Irish has a positive effect on the Irish economy, an increase from 62% last year.


‘Voice’ has the potential to be the new ‘mobile’

The survey highlights that the Irish consumer is open to new technological innovations.  For example,  many Irish consumers either own or plan to purchase smart home entertainment devices (69%) and smart home energy meters (50%). 


Based on PwC international research, it is likely that AI-powered voice assistants will have the potential to be the new ‘mobile’. For example, 26% and 20% of US and China consumers respectively currently own smart home voice assistant devices. Despite year-on-year growth in Irish ownership of smart home voice assistants (13% in 2019 from 8% in 2018), nearly half of respondents (47%) are currently not planning to purchase this technology at all.  Only time will tell how this new and still emerging technology will develop into the future.


Grace McCullen, Senior Manager, PwC Ireland Retail & Consumer Practice, said: “The bar for brand leadership will continue to shift as organisations launch ever-more friendly consumer technologies.  The importance of smart devices will only grow in the next five years and Irish retailers need to continually seek out opportunities to further digitise their business.”


Nearly a quarter (22%) of Irish consumers would like to have an autonomous vehicle today, and a further 21% would consider one in the future.  In healthcare, 39% are using healthcare, wellness or fitness apps on their mobile devices (Global: 44%). 


Owen McFeely concluded:  “Retail is experiencing significant disruption, driven by emerging technologies, economic factors and growing consumer expectations.  With Brexit uncertainty continuing and likely to cause even more disruption, it is those retailers and brands who provide the right product at the right price combined with superior customer experience who will be the most successful in the years ahead."


New MetroLink Plan For Dublin


The week, the Chamber responded to the publication of a revised preferred route for MetroLink. Read more on what we had to say here.

More News
Work Permit Changes

The struggle to attract & retain high quality staff is currently a huge issue for Dublin firms. When several employers came to us in 2018, their ask was simple: help us attract highly-skilled staff by making it easier for their spouses & partners to work here.

The struggle to attract & retain high quality staff is currently a huge issue for Dublin firms. When several employers came to us in 2018, their ask was simple: help us attract highly-skilled staff by making it easier for their spouses & partners to work here.


In a tight jobs market, many firms rely on overseas talent to meet their skills needs. However, Ireland’s employment rules meant spouses & partners of highly-skilled workers - such as engineers & ICT professionals - had to enter the country with ‘Stamp 3’ immigration status only. This made it hard for them to secure work of their own, eroding Ireland’s attractiveness as a place to work.


Dublin Chamber identified the changes that were needed. We engaged with officials over several months, making the case for immediate access to the labour market for spouses & partners of Critical Skills Permit holders. We were delighted to see the Government announce that it is acting on our request with immediate effect.


Spouses & partners of skilled workers, who come to Ireland from outside the EEA, now have full & immediate access to our jobs market. Instantly, Dublin has become a more attractive place in which to live & work.

Gaining Momentum With Pestle & Mortar Founder Sonia Deasy

Sonia Deasy has created a foundation for the future – literally. In 2014 she launched no-fuss skincare business Pestle & Mortar, combining generations of wisdom and natural ingredients with science to create a pure hyaluronic serum. Now, a whole range of products and profit later, she’s just won a contract with Bloomingdales in New York and is aiming for the UK and Australia.

Chamber News Roundup

Need a Room for Your Next Meeting?

Looking for room hire in the city centre? We have some great room rates available for members here at 7 Clare St. Take a look at our rooms here and for further information contact ruthe@dublinchamber.ie.


Looking to Export?

The Chamber's Export & Consular department, based here at 7 Clare Street, are experts when it comes to helping companies ship goods abroad easily, to register products in export markets and to visit export customers. Read on to learn more about the service and the special member discounts available. Contact richard@dublinchamber.ie for more details.


Have Your Say On Budget 2020

Dublin Chamber has started work on this year’s Pre-Budget Submission. Over the coming weeks and months, our Budget & Tax Taskforce, composed of elected members of Council, will be developing proposals to improve Dublin’s business environment. In our Q1 survey, two thirds of firms identified housing and infrastructure as the biggest priority. We would welcome input from members of all sizes and in all sectors.


Do you have an idea for the next Pre-Budget Submission? Send your thoughts, ideas, or feedback to policy@dublinchamber.ie with ‘Budget’ in the subject line.

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