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Alternative Dispute Resolution (ADR) for Business an Overview

Consumer disputes can have a high cost when court proceedings are the only options. Out-of-court dispute resolution mechanisms can provide cheap, simple and quick solutions to your consumer disputes. It can also be a tool for maintaining your business reputation and preserving customer trust.  “Out of court” schemes are now being looked by the European Commission, in a move to boost the confidence of consumers when shopping in other European countries. This session will provide you with the latest information on ADR.

The overview will include:
- What is out-of-court settlement
- How can out-of-court settlement benefit to your business
- Recent ADR developments in Ireland & Europe
- Debate: Towards cheaper & quicker dispute resolution? 

About the Event
Date: Tuesday 12th April 2011
Time: 9.00-10.30am
Venue: European Union House, 18 Dawson Street, Dublin 2
Lynnsey Delaney, Dispute Resolution Advisor, European Consumer Centre - Dublin
Shaun O'Shea, Managing Partner, Beauchamps Solicitors

About the Speakers

Lynnsey Delaney has been a Dispute Resolution Advisor at ECC Ireland since May 2009. Having qualified with an LLB in Law and European Studies in University Limerick, she completed her LLM Masters of Law in Trinity College, where she undertook further study in Alternative Dispute Resolution.

Shaun O'Shea is a managing partner of Beauchamps Solicitors and works in the corporate and commercial law section. Prior to this he was head of the corporate division for many years. Shaun is an accredited mediator with the Centre for Effective Dispute Resolution (CEDR).

To Reserve a Place  
For further information or to reserve a place please email

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